Their responses thus far show that they could not care less about their customers, so why even bother responding at all? They would probably save more time just helping you out rather than responding defensively to every email one sends, or even better they could probably save time and money by just not responding at all. You ask for advice on how to configure their product and you're met with sarcasm and zero help. They mean to absolve themselves of any and all responsibility from the moment you buy. What have you changed that now everything seems to be upside down, please? Tom, with your purchase, you expressly confirmed with a checkmark that everything is running smooth. This is significantly slowing down my workflow, as I’m regularly having to double back on myself in order to edit mistakes made due to the input delays. It takes the Mac a few seconds to register that caps lock has been turned on and it will also on occasion register that I’m holding down a key when I’m not. One thing I am experiencing that maybe you can help me with is a delay with input from the keyboard. I bought it up with their "customer support" and this was the outcome: I bought this product yesterday, and for some reason the way that my PC talks to my Mac has deteriorated in quality since then. Overall Opinion: Customer support is abysmal.
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